Attention all ponytail donors! There’s a new address to send your ponytails to once you make the cut:
Pantene Beautiful Lengths
Attn: 192-123
20770 Westwood Dr
Strongsville, OH 44149
Once you make the cut (instructions here), keep your pontyail intact with the elastic band and place into a zipper-lock bag and seal tightly. Please ensure the ponytail is completely dry before sending. Then, place the plastic bag with your ponytail in a padded or plastic envelope and send to the above address!
Reminder: If you would like written acknowledgement of your ponytail donation, make sure you include your full name and return adress with your hair donation. Please allow several weeks for the letter to arrive, we have a lot of ponytails (thankfully!) to sort through!
I made a donation sometime in January and did not know of this new address, and never got an acknowledgement of the donation which in the long run doesn’t really matter if they got it, all I want to know is if my ponytails were received….
Hi Gabriela,
Thanks for writing! I am sure your donation was recieved as ponytails sen to the incorrect address are forwarded to the correct one.
Thanks for making the kindest cut of all!
I notice you have a full site/mobile action on the blog. However, I am using an iPhone and every time I hit a link (for instructions) or try to just access the beautiful lengths from google it sends me to a mobile version of the pantene site that I cannot access the info nor change the format.
I saved the link back in July 2010, when the story of my friend joining with her daughters to cut her Mother-in-law/their grandma’s hair, due to chemo fallout inspired me to let my hair grow longer than usual. I grew my hair from Jan. 17, 2010 to March 23, 2011 before the “cut,” taking pictures of the progress, each step of the way — all the way to the packaging and shipment of the hair!
I donated a little over 10 inches on the longest layer (just at 8 inches in the shortest layer). Thankfully, I jotted down the new address and that made me smile. I’m in Texas now, but am originally from Ohio; my hair went home!
In the event that I mis-measured the short layer and it would fall below 8 inches, is the program still using the hair that’s too short to clean up oil spills?
Jill
Hi, can I donate my hair even if I’m from overseas? If not, where can I donate my hair to?
Hi Jane!
You sure can! Please send your ponytail to:
Pantene Beautiful Lengths
Attn: 192-123
20770 Westwood Dr
Strongsville, OH 44149
Just make sure you and your stylist follow the cutting and packaging instructions on our website.
I tried to send my hair to the new address and it was returned to me with a “Return to Sender, Unable to Forward” sticker on it. Is there another address to send it to??
I sent a hair donation last week to the Strongsville, OH address and it was returned to me today. The “Return to sender” sticker said it was returned because the address was wrong. When I called the 800 number, I was never able to speak to a representative. Can someone please let me know where I need to send my donation? Thank you.
I sent my ponytail to the address in June 2011:
Pantene Beautiful Lengths
Attn: 192-123
20770 Westwood Dr.
Strongsville, OH 44149
My envelope was returned to me a few weeks later saying return to sender, refused, unable to forward by the post office. I used the bubble wrap envelope like the directions stated. Can I send it to another address?
I recently mailed in a hair donation, but the envelope was returned unopened today with a notice saying, “RETURN TO SENDER. REFUSED. UNABLE TO FORWARD.” It had been sent to the address I found on the website: Pantene Beautiful Lengths, Attn: 192-123, 20770 Westwood Dr., Strongsville, OH 44149. Is that wrong??
I sent my daughter’s ponytail June 20, 2011 following the directions above – ponytail in plastic bag in a padded envelope sealed tightly to Pantene Beautiful Lengths, ATTN 192-123, 20770 Westwood Dr., Strongsville, OH 44149.
I sent it first class mail. The envelope was returned unopened “return to sender, refused, unable to forward”.
Any advice on how to get my hair donation to Pantene Beautiful Lengths Program?
I recently made the cut, sealed my pony tail in a zip lock bag, put it in a padded envelope and mailed it to
Pantene Beautiful Lengths
Attn: 192-123
20770 Westwood Dr
Strongsville, OH 44149
It came back today as “Return to sender, Refused, unable to forward” What should I do??? My sister also made the cut but is afraid to mail hers in now that mine was returned.
I tried to send a ponytail a few weeks ago to the address listed. It came back with a note from the post office dated 7/27 “Return to sender, Refused, unable to forward, return to sender”. What happened?
My daughter cut 8″ off her her hair in June and I mailed it to the Strongsville, Ohio address, but 2 weeks later I got it back with a return to sender sticker on it. I’m not sure why I got it back. If the address is still in Strongsville I’ll try sending it again.
Help.
Terri
Is it okay to donate if I’ve got a few split ends?
Hello, I am preparing to mail my ponytails but would like to know how I should prepare the return address – should my address be written on an envelope with stamps attached? Or just a simple piece of paper? Thanks
The stylist that cut my friend’s and my hair for our donation donated the cut and refused his tip asking that we donated it along with the hair. Who would I make a donation check out to? Can I send that along with the hair donation, or should we send it to a separate address?
Thanks!
I made my third cut for Beautiful Lengths on Sunday. Unfortunately, the band the stylist put around my hair wasn’t tight and the hair started falling out. We were able to get it back into a ponytail, but it’s pretty messy. I want to make sure the hair can still be used in a wig – I’ll be devastated otherwise. I spoke with a rep who felt it would be ok. Just looking for some reassurance. I cut about 9″, so worry the mess that’s left may not be put together well enough to salvage 8″. Thoughts? I also put a note with the pony explaining what happened and asked to be contacted if the hair was unusable. Will I be contacted? Thanks!
Is the above address still the correct one to send my ponytail to for donation?
Mary, that is NOT the correct address. As you can see from many responses in this thread, if you send your donation to 20770 Westwood Dr
Strongsville, OH 44149 it WILL be returned to you “undeliverable.” So, don’t waste your postage. Apparently, they do not want your lovely locks…
p.s. You will also not get any response from Pantene posting a question on this blog. I inquired about the address in July; I’m still waiting.
Hi Allison, The Strongsville, OH address is the correct address. If your hair was sent back for any reason, please e-mail us at ( BeautifulLengthsWigs@devries-pr.com). Have a great day!
Hi Mary! Yes, that is still the correct address.
This entire site seems like a scam. It seems that anyone who works for Pantene or Beautiful Lengths would have a pantene email address.
Hi Julia!
Nope, we are not a scam
This site is run by Pantene’s public relations firm, DeVries Public Relations. This site is 100% sanctioned by Pantene.
Thank you for stopping by!
Clare
If this is not a scam, why are ponytails returned with unopened packages?
Hi Ashlee,
We recently changed our shipping address. Some donors where sending their ponytails to the old address. I encourage you to e-mail us directly if you have any additional questions: beautifullengthswigs@devries-pr.com.
Best,
Clare
I just spoke with a representative, and this is the mailing address she gave me. The number I called was 1800-945-7768 and I was able to speak to a wonderful lady who answered all of my questions and was very helpful. I hope this helps~
Pantene Beautiful Lengths
Attention 192-123
20770 Westwood Drive
Strongsville, Ohio 44149