Participating in Pantene Beautiful Lengths is an incredible accomplishment that should not go unnoticed. We want to hear all about your donation! Also, if you have a question, comment, or just want to say “hello” please feel free to e-mail us at:
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Hi,
I have donated my hair before to locks of love but this time I Highlighted my hair about year and half a ago. I still have the highlights remaining on the bottom but my hair is in good shape. Can I still donate? Please let me know.
I just shipped 2 ponytails to the El Paso address yesterday. I found out today the new address is in OH. I am tracking my package & hoping to get UPS to re-route but if it arrives in El Paso, will you forward? I hate to see a years worth of growth go to waste. Thanks!!!
getting ready to get 12 inches cut off my hair..but this web site has some compalints.does the hair go to kids,adults???or all kinds of people..has long does it need to be 8, 12 whats the min and the max???thank you leah
can I donate 8 inches of hair even if it has some split ends and its in (long) layers?
Mi hija se corto su larga cabellera para donar y hacer sonreir a una nina paciente de cancer, quisiera saber como le hago entrega de tan apreciado tesoro, su cabello. Por favor dejeme saber. El recorte fue ayer. Gracias
Please send me an application to donate hair.
Hi June,
There is no need to fill out an application. Just send your hair to:
Pantene Beautiful Lengths
Attn: 192-123
20770 Westwood Dr
Strongsville, OH 44149
Thank you!
Hi there,
I am wondering if you know of a company in Australia that takes hair donations??
I can find many that take donations for general wigs but I can’t find anything for cancer patients!
Thank you
Hello. I wanted to donate my hair, but had a few highlights put just in the front a year ago. Not in the back or all over. So can you still not use it?
stop e mailing me..i have all ready donated to locks of love!!!!!!!!!!!!!!
I am writing to you because I bought the shampoo and cond. and both of them where so watered down it didn’t even make my hair shine please email me back
Hi Michaela,
Will you please e-mail us at beautifullengthswigs@devries-pr.com? I am sorry your shampoo and conditioner was watered down. We will see about connecting you to someone in customer service about this issue.
Best,
Clare
An long time user of pantene products. Great stuff. I have one problem with packaging. I am now 71 years old & wear glasses. When in the shower with no glasses, it impossible for me to tell the difference between shampoo% conditioner without special markings. It would be nice to have a container marked in a manner that no doubt would exist about which product is in what container. KEN
Do you accept hair that cut off in braids or does it have to be in a ponytail?
Hi Crystal,
Hair that has been cut off in braids is perfectly fine. Thank you for making the kindest cut of all!
Best,
Clare
I have been using pantene for 18 years now. I just want to thank you for making such a great product. It’s the only shampoo & conditioner I use. People always ask me what’s my secret to having Kim Kardasian hair and I always tell them pantene.
What a wonderful comment, Adrienne! I am so glad you love Pantene!
Just wanted to let you know my 7 year old daughter got her hair cut on Saturday to donate! We will be sending it in this week. She did it as part of Lent this year. We are so proud of her!
Wow Melissa! That is wonderful! You must be so proud of your daughter. She will be making a big difference in the life of a woman with cancer!
Best,
Clare
Hello.
I am interested in donating my hair. I just have some questions:
1) is it ok to donate more than 10 inches? I heard before that if its too long, they will just cut off the excess. I was thinking about 14/15 inches.
2) do you have a list of known salons that do this in the Toronto area? I also heard that just putting it into a ponytail and cutting it, is not the best way. That the hair stylist needs to section it and measure each section and so on.
Thank You
Hi Vidya,
Wow! You certainly have a lot of hair to donate! At Pantene Beautiful Lengths, our minimum donation is eight inches. However, we make wigs of all different lengths, so feel free to donate all fifteen inches!
Also, we do not have preferred salon in Toronto, but you can go to any salon to cut and donate your hair. Just tell the stylist that is what you are doing. Some salons even offer free/discounted cuts if you donate your hair.
Lastly, the only requirement we have for the ponytail is that it is completely dry, bound in a hair tie, and placed in a plastic bag. Since you are donating so much hair, your stylist will not need to measure the hair section by section.
I hope this helps!
Clare
i want to donate my ponytail but my hair is in layers…..will it still be accepted?
Hi there,
As long as you have a minimum of eight inches to donate, we would love to have you donate your hair!
Hi do you have a special way to package the hair? I know it has to be in a hair band but is there anything else I need to know?
Thanks!!!
Hi Shannon!
Make sure your hair is completely dry and in a hair band. Most people then put their hair in a Ziploc bag and send it off.
Let me know if you have any other questions.
Hi my mom has come down with cancer and I have been growing my hair for the last year and a half I have the 8 inch min but I would have to cut in many different smaller ponytails and I just want to make sure this is ok before I cut it
Hi Roy,
I am terribly sorry to hear about your mom! We will accept your hair donation in smaller ponytails.
Best,
Clare
I would like to donate my hair. Its short but I will let it grow to whatever length it needs to be. Also, are there any participating salons in north Alabama? If not how could I get some interested?
Hi Jeff,
That is wonderful that you are willing to donate your hair to Pantene Beautiful Lengths. You can donate your hair at any salon. Just be sure to call them in advance and let them know you will be donating your hair. Also, note that you will have to send your hair donation in after your hair cut
Let me know if you have any questions.
Best,
Clare
Hi I’m from Australia and I am wanting to donate my hair to an organization such as Beautiful Lengths but there is no such service set up here.
Is it still possible to make an donation?
Hi Lizzie,
You can definitely donate from Australia, just send your ponytail to:
Pantene Beautiful Lengths
Attn:192-123
20770 Westwood Drive
Strongsville, OH 44149
Thank you for making the kindest cut!
Will this program be coming to the Houston/Sugar Land area?
Hi Elizabeth,
You can definitely do PBL in TX! All you have to do is go to your local salon and let them know you would like to donate your hair. The salon may even give you a discount for donating!
Best,
Clare
I’m trying to put together a hair donating party at our local bar n grill I have the hair stylists that are willing to donat their time and other that are willing to donate hair n money for your cause. Can someone please contact me reguarding a few questions and concerns I have. I can be reached all hours of the day or night by calling 906-399-2468.
Thank you,
Erin Lee
Hi Erin!
What a wonderful idea! Will you please e-mail us at beautifullengthswigs@devries-pr.com? We can go from there to answer any of your questions.
Best,
Clare
Is there any way to track my donation? Would love to write some sort of encouragement to the recipient or know where it ends up… Just wondering
Thank you!
Hi Danielle,
It takes six to eight ponytails to make one Pantene Beautiful Lengths wig. So, unfortunately, we do not have a way of tracking an individual ponytail.
However, we thank you so much for your donation and know you are making a huge difference in the life of a woman with cancer!
Where do I donate hair and what are the requirements. The website is not allowing me to find this out.
Hi Kristina,
Are you trying to view our site via your smart phone? That may be why you can’t see it. Please try this link: http://www.pantene.com/en-us/beautiful-lengths-cause/Pages/default.aspx
Also, you can donate your hair at any salon you like. Just let them know in advance that you are donating and they may give you a discount.
Hi Kristina,
Are you trying to view the website from your phone? That may be the issue. Please find all the donation requirements here: http://www.pantene.com/en-US/beautiful-lengths-cause/pages/donation-requirements.aspx
STOP SENDING ME EMAILS I ALL READY DONATED MY HAIR LAST YEAR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi Leah,
May I ask who is sending you e-mails? Is there a way you can unsubscribe from the e-mails so you no longer receive them?
I am sorry if we inconvenienced you in any way.
Please stop emailing me about how to donate my hair as I have done so already. Sometimes I receive 2or3 of the same one. Thanks Laura Hancock
Hi Laura,
I am sorry to hear that. Is there an unsubscribe button at the bottom of the e-mail that your can click to stop the e-mails from coming?
Also, what e-mail address is sending you these e-mails?
Thank you!
Clare
I plan to cut my hair and was going to originally donate to locks of love as it was the only organization I knew about until I did a search. I used a kit last year and highlighted my hair before I knew about them not being able to accept highlighted hair. Can you use it? Or do you have the same problem with it ? I hate to cut off that much hair and not be able to donate it.
Hi Jennifer,
Thank you for choosing Pantene Beautiful Lengths! Unfortunately, we cannot accept hair that has been color treated. We recommend you donate once the majority of your highlights has grown out.
Best,
Clare
So is this whole thing a scam! Because I sent my ponytail in and did all the directions how I was supposed to and sent it to the address u have posted than a week later I got it back saying return to sender! Looks to me that its happening to a lot of people and its making y’all look worse than Locks Of Love! Pretty upset!
Hi Whitney,
I am sorry to hear your ponytail was returned. Pantene Beautiful Lengths is certainly not a scam. It is very real and your hair helps hundreds of women battling cancer every year. Would you mind tell me where you sent your hair? I want to make sure you have the correct address as it recently changed.
Thank you,
Clare
I have been growing my hair since I learned that my Aunt Lila was diagnosed with stage four ovarian cancer, in February 2009. She was told her best outlook was 3-5 years if she did well on chemo. She didn’t. She died 18 months later; I never got to say goodbye or see her because I lost my job only weeks later.
I kept growing my hair with the idea of donating it to Locks of Love. I didn’t know until recently that they make wigs for people under 21 years old, but I called them and they told me about Pantene Beautiful Lengths. So, now that my silver-gray hair is long enough I will be cutting it and sending it to PBL in honor of my wonderful, and dearly missed aunt; Lila Wherry of Carlock, Illinois.
I love you Aunt Lila <3
Tommy
How wonderful! Thank you for donating your hair to PBL!
Just making sure you are still collecting hair. My daughter just got her ponys cut and it’s hard to find address and informatiOn on the Internet. The Pantene website says nothing.
Hi Christa,
Yes! We are definitely still accepting hair. Please send your ponytail to:
Pantene Beautiful Lengths
Attn:192-123
20770 Westwood Drive
Strongsville, OH 44149